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Troubleshooting Guidelines

These guidelines are to help you resolve some of the most common problems that can occur with CPAP therapy.  Let your therapist know imb-5f problems persist.

Problem Possible Cause and Solutions
Mask LeakPull your mask away from your face and let the air pressure fill the cushion, then put it back on-gently adjust your straps, over-tightening can cause leak too-clean your mask, if it’s oily it will move around-talk to your therapist about mask options
Mouth OpeningYou may have nasal congestion, try an increase in humidity-you may not be getting enough air pressure when in deep sleep, ask your therapist to check your data-some people continue to relax their jaw, you may need a full face mask or chin strap if it persists
Dry MouthUsually this happens if you’re opening your mouth (see above)-if you’re using a full face mask, increase your humidity
Nasal congestionThis may happen when you first start therapy as your nasal passages get used to the air flow-you may need to increase your humidity-have your therapist check your data to see if your mask is leaking -some people need to use a steroid nasal spray to reduce swelling in the nasal passages-if you’re using nasal pillows a mask might be less irritating-if congestion persists you may need a full face mask
Pulling your mask off in the nightThis is not uncommon when you start therapy as you get used to having something on your face-you may be getting congested, higher humidity may help-have your therapist ensure your pressure is at the right level
Water in the tubing (sometimes makes a banging noise)Make sure you check your tubing for build up before bed-if your room is cold you may need a change to your humidity system settings
BloatingAir can get into your stomach if your pressure is set too high or too low, talk to your therapist-sometimes happens if you’re mouth breathing, see troubleshooting for mouth opening
Mask IrritationMake sure you’re cleaning your mask daily-pressure points may be sensitive or irritated, this is not uncommon when you’re new to therapy, but contact us if it persists